{"id":1616,"date":"2025-07-10T10:42:42","date_gmt":"2025-07-10T08:42:42","guid":{"rendered":"https:\/\/resilium.lu\/?page_id=1616"},"modified":"2026-03-09T14:34:04","modified_gmt":"2026-03-09T13:34:04","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/resilium.lu\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

PRIVACY POLICY<\/strong><\/p>\n

Last updated date:<\/strong> [03\/04\/2025]<\/p>\n

The purpose of this Privacy Policy (the \u201cPolicy\u201d) is to formalize our commitment to respecting the privacy of users of the groupe-resilium website (the \u201cWebsite\u201d) operated by Resilium.<\/p>\n

As part of providing our Website, we process your personal data in compliance with the General Data Protection Regulation 2016\/679 of April 27, 2016 (\u201cGDPR\u201d) and under the conditions described below.<\/p>\n

Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data exclusively within the framework of providing our Services or communicating about these Services, in strict compliance with the GDPR.<\/p>\n

We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Therefore, you will never be asked to provide personal data considered \u201csensitive\u201d, such as your racial or ethnic origin, your political, philosophical or religious opinions.<\/p>\n

By registering on the Website, you authorize us to process your personal data in accordance with this Policy. If you refuse the terms of this Policy, please refrain from using the Website and the Services.<\/p>\n

1. In which cases do we collect your personal data and what data is collected?<\/strong><\/p>\n

We may collect and retain your personal data, particularly when you:<\/p>\n

browse the Website
contact us.<\/p>\n

We use your personal data to enable the implementation and management of the Website Services and to respond to your specific requests. We also use your personal data in order to operate and improve our Services, our Website and our overall approach. This information is used exclusively by us and allows us to better adapt our Services to your expectations.<\/p>\n

If you have chosen to receive emails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages relating to our products and promotions. We will use the personal data you provided when registering. You can unsubscribe from these communications at any time.<\/p>\n

1.1 Navigation on the Website<\/strong><\/p>\n

Connection data.<\/strong> Each time you connect to our Website, we collect personal data such as your IP address and the MAC address of your computer, the date and time of connection, as well as information about the browser you use.<\/p>\n

Browsing data.<\/strong> We also collect information that identifies how you access the Website, which pages are viewed and how long you stay on them. In this context, we may use Cookies as specified in section 6 below.<\/p>\n

1.2 Contact<\/strong><\/p>\n

In order to respond to the requests you may send to our Customer Service and to confirm information concerning you, we may use your last name, first name, email address and telephone number.<\/p>\n

2. How do we protect your personal data?<\/strong><\/p>\n

We have implemented technical and organizational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being altered, damaged or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the current state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing, as well as the risks and their likelihood.<\/p>\n

However, since no security measure is infallible, we cannot guarantee absolute security of your personal data.<\/p>\n

3. In which cases do we share your personal data?<\/strong><\/p>\n

3.1 Sharing your personal data with third party companies<\/strong><\/p>\n

When browsing the Website, your personal data may be transmitted to external service providers. These third parties provide services on our behalf and in our name in order to ensure the proper functioning of credit card payments and other Services.<\/p>\n

Note: If you use tools such as cloud storage software (for example Google Drive), a CRM (for example Zendesk or Salesforce) or any other tool that involves data transfer and whose servers are located outside the European Union, you are most likely transferring data to a country outside the European Union. If in doubt, do not hesitate to consult your usual advisor or one of our partner lawyers.<\/p>\n

Personal data may therefore be transferred to countries located outside the European Union (such as the United States) in order to store data on shared storage spaces.<\/p>\n

In accordance with the GDPR, all transfers of personal data to a country outside the European Union and or not offering a level of protection considered sufficient by the European Commission are subject to cross border data transfer agreements compliant with the standard contractual clauses issued by the European Commission.<\/p>\n

Other transfers of personal data to the United States are governed by the EU U.S. Privacy Shield.<\/p>\n

Except where a third party requires you to accept its own privacy policy and terms of use, third party companies that receive your personal data have undertaken to process your personal data only for the implementation of our Services.<\/p>\n

We will never share your personal data with third party companies for marketing and or commercial purposes without obtaining your prior consent.<\/p>\n

3.2 Sharing with authorities<\/strong><\/p>\n

We may be required to disclose your personal data to administrative or judicial authorities when such disclosure is necessary to identify, apprehend or prosecute any individual likely to harm our rights, another user or a third party. We may also be legally required to disclose your personal data and cannot oppose such disclosure.<\/p>\n

4. How long do we retain your personal data?<\/strong><\/p>\n

In any case, we will retain your personal data only for the period necessary for the purposes for which it is processed in accordance with the uses described in this Policy and in compliance with applicable laws and regulations.<\/p>\n

5. Cookies: how do we use them?<\/strong><\/p>\n

5.1 What is a cookie?<\/strong><\/p>\n

A cookie is a text file that may be placed on a device when consulting an online service through a browser. A cookie file allows its issuer, during its validity period, to recognize the device concerned each time that device accesses digital content containing cookies from the same issuer.<\/p>\n

In any case, cookies placed on your browsing device with your consent are deleted 13 months after their placement on your device.<\/p>\n

5.2 What are the cookies used on our Website?<\/strong><\/p>\n

The cookies we issue allow us to:<\/p>\n

establish statistics and traffic volumes related to the use of the different elements of our Website (sections and content visited, navigation paths), allowing us to improve the interest and ergonomics of the Website and, where applicable, our products and services;<\/p>\n

adapt the presentation of our Website to the display preferences of your device (language used, display resolution, operating system used, etc.) during your visits to our Website;<\/p>\n

store information relating to a form you have completed on our Website (registration or access to your account) or to products, services or information that you have chosen on our Website;<\/p>\n

allow you to access reserved and personal areas of our Website, such as your Account, and implement security measures.<\/p>\n

During your first visit to the Website, a cookie banner will appear on the homepage. Continuing to browse another page of the Website or selecting an element of the Website constitutes acceptance of the cookies placed on your device.<\/p>\n

5.3 How can you control the cookies used?<\/strong><\/p>\n

In accordance with applicable regulations, you may refuse the use of cookies that are not strictly necessary.<\/p>\n

You may also configure your browser so that cookies are stored on your device or rejected. You can also configure your browser so that the acceptance or refusal of cookies is proposed before a cookie is stored.<\/p>\n

Warning: any configuration may modify your browsing on the Internet and your access conditions to certain services requiring the use of cookies.<\/p>\n

5.4 How to configure your browser?<\/strong><\/p>\n

For cookie management and your choices, the configuration of each browser is different and is described in the help menu of your browser.<\/p>\n

Internet Explorer \/ Edge<\/strong><\/p>\n

In Internet Explorer, click on the Tools button, then Internet Options.
Under the General tab, under Browsing History, click Settings.
Click the View Files button.<\/p>\n

Firefox<\/strong><\/p>\n

Go to the browser Tools tab then select the Options menu.
In the window that appears, choose Privacy and click Show Cookies.<\/p>\n

Safari<\/strong><\/p>\n

Access Settings via the browser menu (Safari > Preferences).
Click Privacy.<\/p>\n

Google Chrome<\/strong><\/p>\n

Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
Select Advanced Settings.
Click Content Settings then Cookies.<\/p>\n

For more information about cookies, you may consult the CNIL website.<\/p>\n

6. What are your rights?<\/strong><\/p>\n

You are the only person who has communicated the data in our possession through the Website. You have rights regarding your personal data.<\/p>\n

In accordance with personal data protection regulations, particularly Articles 15 to 22 of the GDPR, and after verifying your identity, you have the right to request access to your personal data, their rectification or deletion.<\/p>\n

Within the limits set by law, you also have the right to object to processing, restrict processing, withdraw your consent at any time and request data portability.<\/p>\n

You can contact our Services to exercise your rights at the following email address: contact@groupe-resilium.fr<\/a> or at the following postal address: Rue du Champ aux Oeufs, 57280 F\u00e8ves.<\/p>\n

7. Can we modify this Policy?<\/strong><\/p>\n

We reserve the right to modify this Policy at any time. You are therefore advised to consult it regularly.<\/p>\n

Your use of the Website after any modification means that you accept these modifications. If you do not accept certain substantial modifications made to this Policy, you must stop using the Website.<\/p>\n

8. Contact<\/strong><\/p>\n

For any questions regarding your personal data or if you wish to delete your Account, please contact us at the following postal address: Rue du Champ aux Oeufs, 57280 F\u00e8ves (indicating \u201cPrivacy \u2013 Data Protection\u201d), or by email at contact@groupe-resilium.fr<\/a>.<\/p>\n

9. The Commission Nationale de l\u2019Informatique et des Libert\u00e9s (\u201cCNIL\u201d)<\/strong><\/p>\n

You may contact the CNIL directly via its website or by mail at the following address:<\/p>\n

Commission Nationale de l\u2019Informatique et des Libert\u00e9s (CNIL)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07<\/p>\n","protected":false},"excerpt":{"rendered":"

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